- Who it is for
- Families of the young people we work with.
- Setting
- Home and community settings.
- Funding stream
- Early help · whole-family budgets · think-family approaches
What this work is
A young person does not exist in isolation, and neither does their recovery. Families are often carrying their own worry, exhaustion and sense of not knowing where to turn. Supporting the family is part of supporting the young person — not an add-on to it.
We provide family support alongside our direct work with young people, offering a point of contact, practical help and a steady relationship for parents and carers navigating something hard.
How we deliver it
The same trauma-informed, non-judgmental approach we bring to young people shapes how we work with families: we listen, we explain how we work, and we agree what support might look like, without lecturing or blaming.
Delivery happens in home and community settings, fitted around the family rather than around a service timetable, and joined up with the wider support a family may already have.
What this looks like in practice
- A consistent point of contact for parents and carers
- Practical, plain-language guidance
- Home and community-based support
- Joined-up work with wider family support
Commissioning and referral
Family support is usually funded through early-help, whole-family or think-family budgets, and most often runs alongside our direct work with a young person rather than as a standalone referral. We can also provide it as dedicated support where a family needs a consistent point of contact in its own right.
Referrals come from early-help and social care teams, schools and the young person’s wider network — and families can contact us directly. We start with a conversation, explain how we work, and agree what support looks like for the child and the people around them.
Every service runs through our Presence · Power · Purpose programme model. You can also see the externally recognised Making Hayes Safer case study for an example of community youth-violence work in practice.
Frequently asked questions
Do you support parents as well as young people?
Yes. Family support runs alongside our direct work with young people, giving parents and carers a consistent point of contact, practical guidance and a steady relationship while they navigate something difficult.
Where does family support happen?
In home and community settings, fitted around the family rather than a service timetable, and joined up with any wider support the family already has.
How do we get started?
Get in touch and tell us a little about what is going on. There is no wrong way to start the conversation, and we will talk through what support might look like for your child and family.
Related services
To discuss commissioning this service, or to refer a young person, get in touch — we acknowledge every message within one working day.
Enquire about commissioning